Quicksupport is a pre-configured remote support tool based on Teamviewer. Once installed, the Kickle support team will be able to assist you remotely.
WARNING:
If you're using version Kickle 2.x (Kickle for Skype for Business):
You need to restart the Kickle device in administrator mode.
The following articles will guide you on how to restart your Kickle device to admin mode:
Once done, you can continue the procedure
First, download Teamviewer QuickSupport: http://quicksupport-fullinstallation.kickle.com/
Once the download is complete, double-click the downloaded file and follow the instructions below:
1. Welcome to the installation, tap 'Next' to continue.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/8083124208/original/4x9PJ2ZBrqPqzVd9nSECDVZXSicTN_Jrog.png?1625067393)
2. Check the 'Company / Commercial use' options and tap 'Next' to continue with the installation process.
3. Once the installation process has completed, click 'Next' to define the unattended access.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/8083124327/original/RXOHKya1TACqHOh8uTOYrMW0l0qkhIGuhA.png?1625067456)
4. Fill in the personal 'password' and 'confirm password' fields with the following password: KICKLE@room
WARNING
It is very important to use the password : KICKLE@room
You'll be able to change it later on if you want to remove the access.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/8083124279/original/dhKkul9uNB8qVi7_dg3trmgO1nSFGoeWsQ.png?1625067431)
5. Tap 'Next' to continue.
![image image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/8083124374/original/BmBDD97ZwvN4sCQ6HQ5SmwmkenSMnMyP0A.png?1625067482)
- Tap the 'Allow and finish' button.
![image image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/8083124448/original/wCMQuzKqfRBAAv9aMp8OzE_Yhm5oJRLS6w.png?1625067530)
Capture or write down your 'ID' and 'Password' and send it to the Kickle support agent. They will assist you in the migration process.